Frequently Asked Questions

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General information

We are providing the exchange service to our clients. We are receiving the cryptocurrency deposits from sellers and buyers, and then we allow our customers to exchange these funds with the best price. Our powerful and useful trade platform guarantees that buyers and sellers get their funds at agreed price.
Nothing! Except your desire to work with us.
All you have to do is filling in the sign-up form.
Setting up an account is very easy and it’s completely FREE.
To sign up go to the Sign-up Form and fill it out. Enter your personal information, your e-mail, password, and click the "Sign Up" button. When the registration is completed, you will be able to sign in to your account.
  1. Go to the Signup Form
  2. Fill out the form
  3. Log in our website with your email and password and start trading.
You can live anywhere in the world and operate our service. No restrictions by country or language.
To cancel your account please login to your account and click on "Account" and then "Delete Account". Then click on the "Delete Account" button. Then click "Ok" to confirm the account deletion. After that all your content, including user information and logs, will be permanently removed from our server.
No. You can have only one account and login information. Your profile can have only one username. We consider as fraud any attempt to make more than one account by a single person.

Security

Open the "Account Information Reminder" web page, type your email, and you will receive your account information by email.
To change your password open the Change Password web page, type new password two times, then enter your current password and we will send a verification pin to your email. You will need to enter this verification number and your password will be changed.

Fund Operations

You can choose if you want to be paid by Paypal.

If there are sufficient funds on your account you can request a cash-out. Usually the request processing takes 2 - 3 business days.
To make a withdrawal open the Withdraw web page.
You can deposit your funds via Bitcoin, Litecoin, Paypal or Perfect Money.
To make deposit open the Add Funds web page.
Yes, you can use a debit card or credit card for deposits. To make deposit open the Add Funds web page and select the Paypal as "Payment Method".
We cannot charge your credit card because we don’t have your credit card information and we don’t have access to your Paypal account.
You can make withdrawal at any time if there are sufficient funds on your account.
Sometimes part of your funds is pending. For security reason we hold, for a while, the earnings that you received from referrals. You can see pending transactions at the Transactions web page.
You can choose if you want to be paid by Paypal.

Usually the withdrawal request takes 3 - 4 business days.
You can withdraw minimum $2.00.
Because the money you pay, are going directly to the buyers, we don't provide refunds.
All refunds considered like fraud and are subject of investigation by our legal department.

Trade

Click on the Trade from the top menu and click on the Buy button. Type in the amount and desired exchange rate and click on the Buy button again. Our system will create an order for you, which will be processed right after a seller will sell you a crypto-currency for the price that you named.
If you changed your mind and decided to cancel an order open the Orders web page and click the Cancel button next to the chosen order.
We charge a fee from both parties of all successful deals. The trading fee is 0.1%.

Support

Our customer support works 24 hours a day and 7 days a week.

Affiliate

The tracking software uses combination of cookies and IP address to track referrals for best possible reliability.
When visitors follow your referral link to sign-up, our site saves all of them as your referrals.
This process is absolutely automatic. All your referrals will be properly tracked.
Yes, you can invite your family members and friends by sending them your referral link: https://www.x-crypto.com/r/. You will get paid 5% commission from every purchase they made.